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Simply browse our collection, select your piece and size, and proceed to checkout. You can order 24/7. Learn more about Ordering

Orders are processed during business hours (9:00 AM – 5:00 PM HKT). If you order outside these times, it will be processed the next business day. See Production Times

You'll receive an immediate email receipt, but your order is only officially confirmed once we send a second email stating we are ready to fulfill it. Until then, we reserve the right to decline orders (e.g., if an item has exhausted its allocation). Read our Ordering Policy

Once we send your order confirmation, the order is final. If you need changes, email us immediately at contact. We'll do our best to help, but we can't guarantee changes after confirmation.

We accept all major credit cards (Visa, Mastercard, Amex) and secure digital wallets via our Shopify checkout. View our Privacy & Security

• Rings & Solid Cuffs: Typically 2 weeks + delivery.
• Pendants & Chains: Typically 1 week + delivery. See Production Times

Yes. Rings and solid cuffs are sized to order, which is why they take longer. Pendants and chains are ready sooner as they don't require specific sizing.

Absolutely. If there are any delays, we will email you immediately with an update.

Custom, one-of-one commissions are available exclusively to DBJ Vault Members and are subject to our approval. We only accept projects that align with our design ethos and brand vision, where we retain full creative direction. To apply, please submit your concept to connect. We review all applications and will only accept commissions that fit our standards. Read our Custom Policy

Shipping charges vary by destination and are calculated at checkout. See Delivery Policy

• International: DHL Express (typically 1–3 days).
• Australia: DHL Express (typically 1–2 days). See Delivery Policy

Yes, we ship worldwide via DHL Express with full tracking and insurance.

Yes. We use DDP (Delivered Duty Paid) shipping. All duties, VAT, and GST are included in your order total. You won't pay anything extra upon delivery. See Delivery Policy

Tracking details are sent to your email as soon as your order ships. We will also monitor the status on our end. See Delivery Policy

Yes, for non-customised pieces (pendants and chains), you can return within 14 days of receipt. Rings, cuffs, and custom pieces are excluded as they are made to your size or other specifications. Read our Returns Policy

Rings, cuffs, and any custom or 'one-of-one' pieces are excluded as they are made to your size or other specifications.

Email us a notice of refund to connect with your order number. We'll guide you through the next steps. Read our Returns Policy

• Change of mind: You cover return shipping costs.
• Faulty item: We cover return shipping costs. Read our Returns Policy

We will process your refund within 5 days of receiving and inspecting your return. Please note that it may take a few additional days for the funds to appear in your bank account, depending on your bank. Read our Returns Policy

If your piece has a manufacturing defect, we'll repair, replace, or refund it. This is your legal right under the Sale of Goods Ordinance (Cap. 26) and the Trade Descriptions Ordinance (Cap. 362). Read our Warranty Policy

Sizing is straightforward. Please refer to our Ring Sizing Guide for step-by-step instructions, measurement tools, and our full conversion chart. See Ring Sizing Guide

Sizing is straightforward. Please refer to our Cuff Sizing Guide for step-by-step instructions on measuring your wrist width and opening, plus our size chart. See Cuff Sizing Guide

Choosing the right length is simple. Please refer to our Chain Sizing Guide for instructions on how to measure, how pendants affect the fit, and our available lengths. See Chain Sizing Guide

We recommend sizing up if your measurement falls between two sizes. See Ring Sizing Guide

Yes. All DBJ rings are wide bands, which can feel tighter than narrower rings. If you have large knuckles or prefer a looser fit, consider sizing up by half a size. See Ring Sizing Guide

Because our pieces are solid and often feature a continuous design with specific patina finish, resizing is not recommended and will void the warranty. Please measure carefully before ordering. See Ring Sizing Guide

We use only Solid Sterling Silver 925 and Solid 9ct Yellow. No plating, no vermeil. See Materials & Care

Yes. Our pieces feature a living finish (patina and satin surface) that evolves with wear. This isn't a flaw - it's part of the character, like quality leather. See Materials & Care

A deliberate darkening in the recessed areas to create depth and contrast. It may deepen or soften over time. See Materials & Care

Yes, our pieces are designed for daily wear. However, we recommend removing them during sports, swimming, or heavy cleaning to avoid impact or chemical damage. See Materials & Care

It's best to avoid it. Soap, shampoo, and hard water can cause build-up and dull the finish over time. See Materials & Care

• Gold: Warm water, mild soap, soft brush, rinse, and dry.
• Silver: A silver polishing cloth or warm water with mild soap.
• Crucial: Never polish the dark, recessed areas, or you will remove the patina. See Materials & Care

Keep it in a cool, dry place, preferably in a soft pouch or a box with separate compartments to prevent scratching. When travelling, use a dedicated case and keep valuables in your carry-on. See Materials & Care

9ct is more durable and affordable (37.5% gold), while 18ct is richer in colour and more luxurious (75% gold). Both are designed for everyday wear. See Materials & Care

We source 100% Australian Gold and Silver from a vertically integrated supply chain, traceable directly to the mine. See Responsibly Sourced

Yes. All our metals are guaranteed conflict-free and ethically sourced. See Responsibly Sourced

Our manufacturing partner is certified by the Responsible Jewellery Council (RJC) and accredited by LBMA, SGE, and COMEX. See Responsibly Sourced

Yes. We use advanced refining processes designed to minimize environmental impact and meet rigorous international standards. See Responsibly Sourced

Absolutely. We are powered by Shopify, which is the world's leading e-commerce platform. They hold a Level 1 PCI DSS compliance rating (the highest security standard) and use 256-bit SSL encryption to protect your data. Your payment information is never stored on our servers. Read our Privacy Policy

We adhere to the Personal Data (Privacy) Ordinance (Cap. 486)("PDPO"). Your data is encrypted, stored securely, and only accessed by authorized personnel. Read our Privacy Policy

Only with trusted partners who help us run the business (like shipping couriers and payment processors), and only when necessary to fulfill your order. We never sell your data. Read our Privacy Policy

Yes. Under the PDPO, you have the right to access, correct, or request deletion of your personal data. Email us at connect. Read our Privacy Policy

The DBJ Vault is an exclusive tier for verified owners of DBJ Limited Edition pieces. It offers priority access to new drops, exclusive "Vault-Only" releases, official authentication services, and lifetime maintenance. Read Vault Terms

Membership is by invitation only for verified owners. To apply, you must currently own a DBJ Limited Edition piece. Submit proof of ownership (order number, piece number, or photo) to connect for verification. Read Vault Terms

Membership is based on active ownership. If you no longer own any qualifying DBJ piece, your membership will automatically end. Read Vault Terms

Yes, as long as you retain at least one qualifying piece in your collection. If you sell your entire collection, your membership will automatically end. Read Vault Terms

Regardless of your membership status, we offer an Authentication Service to verify the provenance of any piece you sell, protecting its value for the next owner.

Email us at connect. We typically respond within 1–2 business days.

We process orders and answer emails during business hours (9:00 AM – 5:00 PM HKT).

We aim to reply to all inquiries within 1 business day.